Everything normal until last week
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- Re: Everything normal until last week
Everything normal until last week
27-12-2017 3:08 PM
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My problem started when i missed a payment and had restrictions on my internet. Made the payment and since then I have had nothing but problems constant issues loading websites (image below), games are showing bad connections etc
I have contacted support who ran a line test but said there was no issues but I am getting fustrated now. It feels like my internet is throttled
Re: Everything normal until last week
27-12-2017 3:34 PM
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Our tests aren't showing any issues.
Description | GEA service test completed and no fault found . |
Sync Status | In Sync |
Downstream Speed | 48.5 Mbps |
Upstream Speed | 11.2 Mbps |
Voice Line Test Result | Pass |
Are your devices connecting over WiFi or straight to the router using an ethernet cable?
Re: Everything normal until last week
27-12-2017 3:37 PM - edited 27-12-2017 3:38 PM
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Re: Everything normal until last week
27-12-2017 5:55 PM
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Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Re: Everything normal until last week
28-12-2017 5:03 AM
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Done however i got a message at the end, Screenshot
Re: Everything normal until last week
28-12-2017 6:14 AM
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Re: Everything normal until last week
30-12-2017 3:22 AM
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It looks like I have managed to resolve this issue with the assistance with a friend who works in the IT industry.
Thanks for your help and cooperation during this time
Re: Everything normal until last week
30-12-2017 3:23 AM
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I will monitor over the next few weeks and see if the issue reoccurs
Re: Everything normal until last week
30-12-2017 2:23 PM
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- Re: Everything normal until last week