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Everyday my Internet is disconnected!

mrshaw14
Dabbler
Posts: 13
Thanks: 2
Registered: ‎20-10-2020

Re: Everyday my Internet is disconnected!

It's been reported, and they are saying if no fault is found I will be charged £65!

And why should I buy a phone I pay for line rental and I expect the service I'm paying for!
jab1
Seasoned Hero
Posts: 6,574
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: Everyday my Internet is disconnected!

That is standard - if the fault is in your property, beyond the test socket, it is not an ISP/BT problem and therefore chargeable.

I only suggested spending a fiver on a basic phone as that would enable you to check for a phone, rather than internet problem, as noise on the phone side of the connection needs to be resolved before the internet.

John