Everyday my Internet is disconnected!
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Everyday my Internet is disconnected!
03-01-2021 3:05 PM
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Re: Everyday my Internet is disconnected!
03-01-2021 4:38 PM
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Is this a Hub One: big blue light on the front?
Is your problem that you are losing connection(s) from phones/terminals/etc. to the Hub, or is the Hub losing connection to the internet?To put that another way: when you have the problems, what light is showing on the Hub?
Re: Everyday my Internet is disconnected!
03-01-2021 4:50 PM
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Re: Everyday my Internet is disconnected!
03-01-2021 5:21 PM
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Hi @mrshaw14
It sounds like you have a fault.
It is possible that the fault could be with the Openreach line to your house, if the risk is the fault would not be fixed by moving ISP.
Have you reported the fault to Plusnet and have Openreach investigated the issue?
One method of reporting the fault is to follow the steps at:
Regards
Richard
Re: Everyday my Internet is disconnected!
03-01-2021 7:51 PM
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Re: Everyday my Internet is disconnected!
06-01-2021 7:27 PM
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I've been experiencing exactly the same problem in the last 2 weeks. It's not a WIFI problem, the router light goes from blue to flashing red, usually for a couple of minutes.
I tried 3 different sockets in the house, including the master one, but I'm getting the same problem.
It is pretty annoying, of course as I keep losing connection during meetings
Any help?
Re: Everyday my Internet is disconnected!
06-01-2021 8:04 PM
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Just to add to my above post, the connection dropped 5 times in the last 20 minutes...terrible
Re: Everyday my Internet is disconnected!
07-01-2021 11:14 AM
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I've just registered here because I have exactly the same problem, at least 5 times a day the line disconnects. It's not Wifi, that remains connected.
Totally unacceptable in 2021 when we're all working and learning remotely!
Been on hold for a while now, hopefully someone will answer the phone and help me!
Re: Everyday my Internet is disconnected!
08-01-2021 8:30 AM
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Have the same problem, go through the Plusnet help system and do a line test. Mine has registered a fault, when I plug an old wired phone into the master socket I hear crackling on the line.
Its a typical problem in my location (Cheltenham) as the phone lines are buried in the pavement, the box will fill with water and the connection gets wet.
21st century technology 🤣
Re: Everyday my Internet is disconnected!
08-01-2021 12:48 PM
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I've been through the help today and we're having an engineer out. They have identified an issue close to my property so hopefully it can be resolved.
Re: Everyday my Internet is disconnected!
07-03-2021 9:11 PM
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Re: Everyday my Internet is disconnected!
08-03-2021 7:58 AM
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Have you reported a fault, @mrshaw14 ? Have you carried out the basic test of dialling 17070, option 2 from a (preferably corded) phone?
Re: Everyday my Internet is disconnected!
21-03-2021 5:32 PM
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Re: Everyday my Internet is disconnected!
21-03-2021 5:33 PM
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Re: Everyday my Internet is disconnected!
21-03-2021 9:08 PM
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Have you reported the problem, then @mrshaw14 - as was suggested quite some time ago? Also, even if you don't use a land line phone, a basic one (~£5/£6 from the likes of Argos) is a very useful tool.
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