cancel
Showing results for 
Search instead for 
Did you mean: 

Evening random disconnection

FIXED
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Evening random disconnection

I have 2 Y-Cam security cameras. They are a good monitor of internet connectivity because they flash red if they disconnect from the Y-Cam servers.

Over the last few months I've noticed that somewhere between 16:30 and 17:30 I will often get a disconnection. The cameras will auto reconnect, sometimes in seconds or minutes, but I've had a few times recently where only a router reboot will reconnect them after an hours flashing.

Whilst the cameras are flashing red a Speedtest works perfectly giving me my expected down and up speeds and I can 'surf' quite happily.

Is there a tool that I can run on my PC that will allow me to see if it's my PN connection blipping or whether I can pin the blame on Y-Cam?

I've started a BQM as a starting point: (ignore the red, my router wasn't set to respond to ICMP requests)

My Broadband Ping - PlusNetMonitor

Thanks

Let's be careful out there !
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Evening random disconnection

There's the odd disconnection here and there showing, but the connection is coming back up straight away after:

 

 
A line test also isn't showing any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

Thanks Chris

Those blips do correspond to some of the disconnections.

With those small blips would I be given a different dynamic IP or would it retain the existing one? I have a separate modem and router.

I'm trying to pin down the recent incidents where the cameras have only reconnected after a router reboot.

 

thanks

Let's be careful out there !
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Evening random disconnection

Each disconnect would give you a different IP address 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

Thanks

Sods law has kicked in and since I started the BQM I've not had any Y-Cam issues. I'll leave it running for a while just in case.

Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

6pm yesterday (15th) - brief disconnect for a few minutes. Currently at time of posting showing on the monitor in the first post. That answers one question, not Y-Cam in that instance.

The monitor in this instance is still updating because my WAN IP hasn't changed.

Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

This picture from saturday evening shows an interesting situation.

 

My Broadband Ping - PlusNetMonitor

What was happening all evening ?

Let's be careful out there !
Slobcat1337
Dabbler
Posts: 19
Thanks: 7
Registered: 16-11-2016

Re: Evening random disconnection

I've been disconnected around 10 times today alone!
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

AFAIK I'm not being disconnected but those top red bands indicate lost packets, and lots of them.

From 21:00 there is no activity at all from my end.

Just trying to understand what it is. ThinkBroadband seem to suggest it's capacity at the ISP being reached.

Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

Update

I have, on instruction from support, powered off the modem and router, together, for about 3 minutes.

Interestingly the modem has connected again using the same IP Address !!!

The thought was that I should have got a new Dynamic IP.

Let's see how that goes.

 

Nope, same IP address :-(

 

Rebooted modem and router for 10 minutes - same IP address back even though I'm dynamic and PN have confirmed I'm Dynamic.

My Broadband Ping - PlusNetMonitor

I give up .................

Let's be careful out there !
Community Gaffer
Community Gaffer
Posts: 13,006
Thanks: 792
Fixes: 70
Registered: 04-04-2007

Re: Evening random disconnection

Fix

Kremmen wrote:

This picture from saturday evening shows an interesting situation.

 

My Broadband Ping - PlusNetMonitor

What was happening all evening ?



We experienced an issue with some of the links in our data centres. The chunk of green around 5pm will have been when we were running on reduced capacity. The packet loss is something we're working hard to get to the bottom of. Some work has been completed today that may help the situation and our investigations are ongoing.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Evening random disconnection

Thanks Bob

The Colindale fix seems to have sorted mine out. I did have a forced IP change over the weekend so I've deleted my old TBMonitor.

New one looks fine:

 

My Broadband Ping - PlusnetMonitor Thanks for the effort

Let's be careful out there !