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Ethernet dropping out, local devices connected but no internet?

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Hiphob
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2021

Ethernet dropping out, local devices connected but no internet?

Hi, since approx mid summer we have had nothing but trouble with our wired connections dropping out.
I'd kind of understand the WiFi going but the ethernet, that's a whole new kick in the ***** from an ISP!
I've checked and replaced all cables and powerline adaptors, all hardware has been checked for driver updates, the router has been reset.

This is beyond a laugh now. Please can somebody help.
6 REPLIES 6
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,325
Thanks: 2,998
Fixes: 187
Registered: ‎04-04-2007

Re: Ethernet dropping out, local devices connected but no internet?

Sorry to hear you've been having problems Sad

On 16th July your router firmware was upgraded. Does this coincide with the start of the problems?

I've just pushed an incremental update to your router that may help. You'll need to switch it off/back on again to apply it.

Let me know how it goes.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Hiphob
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2021

Re: Ethernet dropping out, local devices connected but no internet?

Hi Bob
Thanks for the quick response. Yes it would seem to coincide with that update, I have switched router off and on again but still having the same issues.

I will try again tomorrow.

Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,325
Thanks: 2,998
Fixes: 187
Registered: ‎04-04-2007

Re: Ethernet dropping out, local devices connected but no internet?

Thanks @Hiphob 

Can you confirm the version number of the firmware you're running? Should display in the footer of the router configuration pages.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Hiphob
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2021

Re: Ethernet dropping out, local devices connected but no internet?

Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 09/10/21

Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,325
Thanks: 2,998
Fixes: 187
Registered: ‎04-04-2007

Re: Ethernet dropping out, local devices connected but no internet?

Fix

Thanks, let me know should the issue persist.

It would also be useful to know how your network is set-up i.e. what's plugged in where in terms of switches/powerline adapters/extenders etc.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Hiphob
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2021

Re: Ethernet dropping out, local devices connected but no internet?

It seems to be working thank you ever so much Bob