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Estimated line speed FUBAR

frogfoot
Dabbler
Posts: 11
Registered: 01-04-2015

Estimated line speed FUBAR

Hi, I have had Plusnet FTTC 40/20 installed for a fortnight now and so far I am very happy with the service, speeds are consistent with no evidence of congestion.  However this morning I received a confusing email from Plusnet saying the following...
Quote
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 5.5Mbps
Current line speed: 40Mbps
You can keep a track of your line speed through our website

Needless to say this is somewhat confusing as my estimate provided was in the region of 80Mb/s,  I hope this doesn't come back to bite me if my speed plummets due to a fault, and I get told by support that 'Your connection is still above your estimate so theres nothing we can do'
4 REPLIES
benfranklin
Grafter
Posts: 64
Registered: 31-03-2015

Re: Estimated line speed FUBAR

The 5.5Mbps estimate is your estimated ADSL speed, not fibre. This is a Plusnet quirk and nothing to be concerned about.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Estimated line speed FUBAR

This has been raised to our developers team previously and is in a queue to be sorted.
 Tony
 Plusnet Support
frogfoot
Dabbler
Posts: 11
Registered: 01-04-2015

Re: Estimated line speed FUBAR

Thanks for the clarification.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Estimated line speed FUBAR

For my own reference more than anything else, problem id 85295
 Tony
 Plusnet Support