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Estimated line speed FUBAR
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Estimated line speed FUBAR
29-04-2015 10:46 AM
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Hi, I have had Plusnet FTTC 40/20 installed for a fortnight now and so far I am very happy with the service, speeds are consistent with no evidence of congestion. However this morning I received a confusing email from Plusnet saying the following...
Needless to say this is somewhat confusing as my estimate provided was in the region of 80Mb/s, I hope this doesn't come back to bite me if my speed plummets due to a fault, and I get told by support that 'Your connection is still above your estimate so theres nothing we can do'
Quote When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 5.5Mbps
Current line speed: 40Mbps
You can keep a track of your line speed through our website
Needless to say this is somewhat confusing as my estimate provided was in the region of 80Mb/s, I hope this doesn't come back to bite me if my speed plummets due to a fault, and I get told by support that 'Your connection is still above your estimate so theres nothing we can do'
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Re: Estimated line speed FUBAR
29-04-2015 10:49 AM
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The 5.5Mbps estimate is your estimated ADSL speed, not fibre. This is a Plusnet quirk and nothing to be concerned about.
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Re: Estimated line speed FUBAR
29-04-2015 1:15 PM
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Re: Estimated line speed FUBAR
29-04-2015 8:56 PM
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Thanks for the clarification.
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Re: Estimated line speed FUBAR
30-04-2015 2:47 PM
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- Re: Estimated line speed FUBAR