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Estimated Speed on order

dgbuxton
Newbie
Posts: 1
Registered: 16-09-2015

Estimated Speed on order

When ordered plus net fibre estimated speed was 13mb, Actual is 9 - 10 mb after 14 days installation confirmed by email. I was getting over 5 mb on asdl  fairly constantly on BT, and before transfer to plus net and was offered 13 - 20 mbs on their fibre, have just checked and their automated line check still shows same.
Whilst the speed I am getting is fast enough for my needs. I use a smart tv, Now tv, and general computing, I am a loss to understand why I don't get the lowest speed my line supports of 13mb. Can someone advise