Estimated Line Speed too high - will this have a detrimental effect on my connection?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Estimated Line Speed too high - will this have a d...
Estimated Line Speed too high - will this have a detrimental effect on my connection?
01-10-2017 6:40 PM - edited 01-10-2017 6:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I recently moved house taking my Plusnet Fibre account (and phone number) with me.
I was nearer to an exchange in the old house than I am now. I was previously getting around 50mb but in the new house I'm averaging around 15Mb.
I'm been having a couple of issues (more info below) so having been looking at my account/googling I've spotted that my Estimated Line Speed hasn't been updated since my move. I've moved home on 3/8 but my fibre wasn't connected until 22/8. However, the latest ELS is dated 7/8 so I'm guessing this is based on the line at my previous house:
Estimated line speed:69Mb (This may vary between 51Mb and 69.8Mb) - Checked on 2017-08-07 18:31:56
Current line speed:16.2 Mb
Will this have a detrimental effect on my connection?
As mentioned above, I'm having a couple of issues at the mo...packet loss/latency warnings when playing PS4 online and my internet connection appears to die every time I try and upload something to Google Drive.
One thing I should mention is that I have just replaced my Technicolour tg582n with a TP-Link Archer VR900 V2 router. I am planning on checking to dig out my Technicolour to see if these issues persist.
Thanks,
Jamie
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
01-10-2017 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, should've posted this in the Fibre forum.
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
01-10-2017 11:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator Note by Dick (Strat)
Moved to Fibre board.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
02-10-2017 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a bit puzzled now as I’ve just put my phone number into https://www.dslchecker.bt.com and, unless I’ve read them wrong, the results show that my line is capable of faster speeds than the 16Mb I’m currently getting:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
High |
Low |
High |
Low |
|||||||
VDSL Range A (Clean) |
68.7 |
50.4 |
20 |
15.7 |
44 |
Available |
-- |
Yes |
Yes |
-- |
VDSL Range B (Impacted) |
57.2 |
34.5 |
18.3 |
8.5 |
27.4 |
Available |
-- |
Yes |
Yes |
-- |
So now I’m not sure if my Estimated Line Speed is too high or my actual line speed is too low?
I hadn’t questioned my line speed until now as, when sorting out my move, Plusnet advised that I’d be looking at a 20Mb download speed at best. Given this was the case, I moved from the 76Mb tariff to the 38Mb tariff.
(apologies if this reply is duplicated… I thought I’d posted one 30 mins back but it was nowhere to be seen when I checked back )
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
02-10-2017 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
@jlogTwo posts released from the Spam Filter and the duplicate removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
03-10-2017 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
The current line speed will have been from when you were at your previous provider and I suspect this is the reason your estimates are shown as higher too.
We can look at sending out a engineer to confirm but based on the estimates for other lines in your area there may be nothing we can do.
Re: Estimated Line Speed too high - will this have a detrimental effect on my connection?
03-10-2017 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply Matthew.
Yeah, last night I had a look at the lines speeds for a few my neighbours using the dslchecker address search function. They all had maximum speeds of around 20Mb rather than 69Mb and they were showing a different exchange to the one I get when I search with my phone number so I'm fairly sure it's showing stats based on my previous address (where I had Plusnet Fibre Extra).
I ended up speaking to tech support yesterday as my replies weren't appearing on this thread (stuck in a spam filter). Initially they amended my profile to allow 20Mb but, but after querying the dslchecker results and given it looked like my line was capable of quicker speeds than I was seeing, they then changed my profile to allow for 38Mb.
I updated my support ticket this morning with the info regarding the estimates for the other houses on my street and to say that I think my phone number is showing out-of-date info and I am just waiting for a response.
Is it possible that the probs I mentioned in my first post (uploading totally killing my internet connection/packet losses) could be the result of my profile being set for speeds faster than my line can actually handle?
Cheers
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Estimated Line Speed too high - will this have a d...