Essentials Fibre vs Unlimited Fibre Extra
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Essentials Fibre vs Unlimited Fibre Extra
07-11-2014 12:15 AM
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Anyhow I have had Essentials Fibre with 40 gig cap and only gone over once or twice due to illness and been laid up in bed for a week or two and had to pay £5
for it
But just recently got a lodger and he uses his i pad and mobile for a few hours a night but this has left me thinking I'm going to be over my 40 gig limit every month
and I sat every night trying to stay awake to play online after 12 0clock so as not to eat into my 40gig ...limit and its not working lol
So if I upgrade to Unlimited Fibre Extra what else do I benefit from apart from it limitless and has anyone else gone from Essentials Fibre vs Unlimited Fibre Extra
was it any better would like to know over peoples experiences please before I make a decision
jim:red use of disguised swear word removed as per this Forum Rule mod:end
Re: Essentials Fibre vs Unlimited Fibre Extra
07-11-2014 8:23 AM
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You will get a far better experience with no download limit and very likely save some money.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Essentials Fibre vs Unlimited Fibre Extra
07-11-2014 9:46 AM
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Phil
Using a TP-Link Archer VR600 modem-router.
Re: Essentials Fibre vs Unlimited Fibre Extra
07-11-2014 2:06 PM
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Well there you go I did manage t get straight through to Customer Options Team today and spoke to a lovely gentleman buy the name of Luke
and sorted me out an glad to say ill be staying with Plusnet for another two years on condition that my service & speed does not change So fingers
crossed next two weeks all goes smoothly .... One happy customer
Re: Essentials Fibre vs Unlimited Fibre Extra
07-11-2014 2:34 PM
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Re: Essentials Fibre vs Unlimited Fibre Extra
16-11-2014 1:59 AM
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Yeah reduced my line speed by Half after telling on the phone it wont change !! but cleverly emailing me telling my line speed would be 40meg a week later
Tide me in for 24months and then want to charge what I'm paying now for Half the line speed ..... Great customer service I will be on Monday returning the
favor by Cancelling with Plusnet altogether due to there dishonest Sales Staff
What should of happened was I would of been happier paying what I pay for already and kept the service and line speed and retained me as a long standing customer by lifting the stupid 40 meg restriction
Instead of trying to get me thinking I was saving money ... lie to me and reduce my service and line speed and then charge me the same rate for Half the service I'm getting now 24 month later.....
How stupid do you think I am ?
Not happy at all !!!!!
Re: Essentials Fibre vs Unlimited Fibre Extra
16-11-2014 11:52 AM
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If I new this was going to happen I would of stayed with Essentials Fibre and the worst thing of all there charging me more
now for less !! Looks like Ill go ahead and cancel everything on Monday feel well and truly [removed] over
[Moderator's note by Dick(Strat) Avoidance of swear filter removed as per forum rule.
Re: Essentials Fibre vs Unlimited Fibre Extra
16-11-2014 2:25 PM
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Also could you confirm you are seeing those speeds when using a wired connection to the router.
Edit: If the direct link to the BT diagnostic test fails try http://www.speedtest.btwholesale.com/ and when the first pass completes click Further Diagnostics.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Essentials Fibre vs Unlimited Fibre Extra
16-11-2014 5:32 PM
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I need to get back intouch with Customer Options Team tomorrow morning ASP ... And don't think its fair to post or be seen to be Ranting on hear till
it's been delt due to the nature of it now however I have taken screen shots of Billing & Email Contracts just incase .
Just hope I get a good response on Monday morning .
Re: Essentials Fibre vs Unlimited Fibre Extra
17-11-2014 12:29 PM
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