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Escalation within Plusnet - Please help ....

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mikez
Grafter
Posts: 35
Thanks: 3
Registered: ‎22-11-2012

Escalation within Plusnet - Please help ....

Speed issues since June (should be 26Mbps and intermittently drops to 5 - 10). Three OR engineer visits and still the same - always have to call Plusnet, never followed up despite updating my 'Question'

How do I get Plusnet to take notice ?

PS - Although I have the option to cancel (PN couldn't care less when I rang to discuss !!!) I prefer to get it sorted rather than having the same issues with someone else.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,253
Thanks: 199
Fixes: 63
Registered: ‎09-10-2018

Re: Escalation within Plusnet - Please help ....

Thanks for your post @mikez.

 

We're sincerely sorry to hear of your ongoing speed issues.

 

On checking the ongoing fault we can see that BT Wholesale have reported the router to be an issue (along with the external issue) and so I have just dispatched a new one which will be with you within the next 3-5 working days.

 

We can see from the account that our Higher Level Escalations Team have picked up your email and will take ownership of the complaint aspect of your issues, contacting you directly within their timescales.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team