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Error on some websites

whall3y
Dabbler
Posts: 10
Registered: ‎14-08-2015

Re: Error on some websites

I used online chat and they said to raise a ticket...
It is #109181177 if anyone at Plusnet wants to look...
I'm using an Asus RT-AC56U router that I previously used with BT... just changed the username/password.

ricke17
Grafter
Posts: 412
Thanks: 5
Registered: ‎19-01-2015

Re: Error on some websites

Ah ok - the error URLs you have provided kinda indicate there is a problem with billing.
Hopefully, this will get resolved; but if I was you I would call them and chase them up - they are open until 10.30pm.
You are still in your cooling off period too FYI.
Rick.
Fibre Broadband 80/20, Netgear D7000
whall3y
Dabbler
Posts: 10
Registered: ‎14-08-2015

Re: Error on some websites

RESOLVED
After a a call to support where there was much puzzlement and the odd reboot requested it turns out it was the static IP address I had that was causing the issue. When the static IP was removed and I was given another it all worked fine....

Thanks for the help and pointers RIck, and thank you to Plusnet support.
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: ‎19-01-2015

Re: Error on some websites

Ah!  Glad it's sorted out!
Fibre Broadband 80/20, Netgear D7000