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Error on some websites
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Re: Error on some websites
14-08-2015 6:12 PM
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I used online chat and they said to raise a ticket...
It is #109181177 if anyone at Plusnet wants to look...
I'm using an Asus RT-AC56U router that I previously used with BT... just changed the username/password.
It is #109181177 if anyone at Plusnet wants to look...
I'm using an Asus RT-AC56U router that I previously used with BT... just changed the username/password.
Message 16 of 19
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Re: Error on some websites
14-08-2015 6:14 PM
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Ah ok - the error URLs you have provided kinda indicate there is a problem with billing.
Hopefully, this will get resolved; but if I was you I would call them and chase them up - they are open until 10.30pm.
You are still in your cooling off period too FYI.
Rick.
Hopefully, this will get resolved; but if I was you I would call them and chase them up - they are open until 10.30pm.
You are still in your cooling off period too FYI.
Rick.
Fibre Broadband 80/20, Netgear D7000
Message 17 of 19
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Re: Error on some websites
14-08-2015 7:43 PM
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RESOLVED
After a a call to support where there was much puzzlement and the odd reboot requested it turns out it was the static IP address I had that was causing the issue. When the static IP was removed and I was given another it all worked fine....
Thanks for the help and pointers RIck, and thank you to Plusnet support.
After a a call to support where there was much puzzlement and the odd reboot requested it turns out it was the static IP address I had that was causing the issue. When the static IP was removed and I was given another it all worked fine....
Thanks for the help and pointers RIck, and thank you to Plusnet support.
Message 18 of 19
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Re: Error on some websites
14-08-2015 7:46 PM
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Ah! Glad it's sorted out!
Fibre Broadband 80/20, Netgear D7000
Message 19 of 19
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