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Erratic ping and Upload speed plummeted.

Roseanna
Newbie
Posts: 3
Registered: ‎26-02-2019

Erratic ping and Upload speed plummeted.

Hi,

On and off customer for about a total of 4 years with 0 complaints.

I'm at a loss as to what's caused this but my upload speed is now averaging about 2mbps and my pings are heavily erratic.

I will link the TBB graph and speed test results:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/21f117608c090f50b3db3d67b707172e93... (you can see something happened at about 10:30AM and it's been bad ever since)

https://www.speedtest.net/my-result/a/4724586538.png


Is there any known issues on my line or area? I'd love for this to go back to normal ASAP!!

I've rebooted the roster a few times as well as my openreach modem, neither of them seem to be giving me reason to assume they are the problem.

Thank you!
5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,708
Thanks: 585
Fixes: 161
Registered: ‎27-04-2007

Re: Erratic ping and Upload speed plummeted.

Hi Roseanna, 

 

Diagnostics have picked up on a fault with the line. I've reported it with Openreach and have added more information to a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=187875069

 

I hope to see that get fixed soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Roseanna
Newbie
Posts: 3
Registered: ‎26-02-2019

Re: Erratic ping and Upload speed plummeted.

Hi,

The engineer came and did fix something; my upload is back to normal.

My download is stuck at 20mbps though and I'm still getting the occasional ping spike, allbeit not as badly.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Erratic ping and Upload speed plummeted.

Hi @Roseanna,

 

Initially I thought maybe it was a stuck profile, but everything looks perfectly fine.

 

 

Has the router rebooted following the visit?

 

Also, is it the Hub One you use? This is a side note but above you said you use the Openreach modem too, if this is correct you know the Hub One has a modem built into it so you don't actually need to use the OR modem in your setup. 

Roseanna
Newbie
Posts: 3
Registered: ‎26-02-2019

Re: Erratic ping and Upload speed plummeted.

I'll certainly reboot my Synology router in a bit.

Good news is that pings are all back to normal and the minimum ping is back to under 10ms!

The occasional max-ping spikes aren't uncommon when maxing out the connection so that's probably whats going on there.

I'll have to do the reboot then report back!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,553
Thanks: 8,926
Fixes: 1,432
Registered: ‎21-04-2017

Re: Erratic ping and Upload speed plummeted.

No worries, keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team