Erratic ping and Upload speed plummeted.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Erratic ping and Upload speed plummeted.
Erratic ping and Upload speed plummeted.
26-02-2019 10:52 PM - edited 26-02-2019 11:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On and off customer for about a total of 4 years with 0 complaints.
I'm at a loss as to what's caused this but my upload speed is now averaging about 2mbps and my pings are heavily erratic.
I will link the TBB graph and speed test results:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/21f117608c090f50b3db3d67b707172e93... (you can see something happened at about 10:30AM and it's been bad ever since)
https://www.speedtest.net/my-result/a/4724586538.png
Is there any known issues on my line or area? I'd love for this to go back to normal ASAP!!
I've rebooted the roster a few times as well as my openreach modem, neither of them seem to be giving me reason to assume they are the problem.
Thank you!
Re: Erratic ping and Upload speed plummeted.
27-02-2019 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Roseanna,
Diagnostics have picked up on a fault with the line. I've reported it with Openreach and have added more information to a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=187875069
I hope to see that get fixed soon.
Re: Erratic ping and Upload speed plummeted.
01-03-2019 9:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The engineer came and did fix something; my upload is back to normal.
My download is stuck at 20mbps though and I'm still getting the occasional ping spike, allbeit not as badly.
Re: Erratic ping and Upload speed plummeted.
01-03-2019 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Roseanna,
Initially I thought maybe it was a stuck profile, but everything looks perfectly fine.
Has the router rebooted following the visit?
Also, is it the Hub One you use? This is a side note but above you said you use the Openreach modem too, if this is correct you know the Hub One has a modem built into it so you don't actually need to use the OR modem in your setup.
Re: Erratic ping and Upload speed plummeted.
01-03-2019 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good news is that pings are all back to normal and the minimum ping is back to under 10ms!
The occasional max-ping spikes aren't uncommon when maxing out the connection so that's probably whats going on there.
I'll have to do the reboot then report back!
Re: Erratic ping and Upload speed plummeted.
01-03-2019 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Erratic ping and Upload speed plummeted.