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Erratic download speed

Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Erratic download speed

I have been running speed tests and have noticed that at times the download speed is erratic.  Tonight I was trying to watch Netflix in Ultra HD and had several periods of buffering with the picture quality dropping from 2160 to 480 and speeds as low as 0.5 Mbps.  It seems to me that it is congestion, any way of finding out for sure?

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Erratic download speed

Hi Muttley62,

 

Do the speeds drop down at similar times of the day? Evenings are the most common for congestion issues, I'd advise reporting a fault ensuring you're been through the further diagnostics BT speedtest when the speed is slow:

 

https://faults.plus.net

speedtest.btwholesale.com

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: Erratic download speed

Hi,

 

yes pretty much in the evening, so maybe that's the cause.

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Erratic download speed

Let us know when you've run through the faults reporter and speed tester so we can ensure this is pushed through.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff