Erratic download speed
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Erratic download speed
25-07-2017 11:27 PM
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I have been running speed tests and have noticed that at times the download speed is erratic. Tonight I was trying to watch Netflix in Ultra HD and had several periods of buffering with the picture quality dropping from 2160 to 480 and speeds as low as 0.5 Mbps. It seems to me that it is congestion, any way of finding out for sure?
Re: Erratic download speed
26-07-2017 11:52 AM
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Hi Muttley62,
Do the speeds drop down at similar times of the day? Evenings are the most common for congestion issues, I'd advise reporting a fault ensuring you're been through the further diagnostics BT speedtest when the speed is slow:
speedtest.btwholesale.com
Re: Erratic download speed
26-07-2017 8:09 PM
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Hi,
yes pretty much in the evening, so maybe that's the cause.
Re: Erratic download speed
27-07-2017 9:50 AM
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Let us know when you've run through the faults reporter and speed tester so we can ensure this is pushed through.
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- Re: Erratic download speed