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English please

FIXED
riky
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-10-2019

English please

Hi can anyone tell an oldy like myself what this means ???????????????

 

Connection online and stable
Sync speeds below estimates but above MGALS
No issue with profile
Will discuss as only option will be SFI if EU wants to improve

7 REPLIES 7
jab1
Hero
Posts: 3,258
Thanks: 1,042
Fixes: 19
Registered: ‎24-02-2012

Re: English please

Your connection is online and stable - self explanatory?

Your connection speed is below what the automated system thinks is achievable, but above the Minimum Guaranteed Access Line Speed

Your connection profile is correct

PN will discuss your options with you as it will be necessary to arrange a Specialist Fault Investigator (OpenReach) if you (the End User) wants to improve your connection.

HTH

John
198kHz
Aspiring Hero
Posts: 3,800
Thanks: 698
Fixes: 16
Registered: ‎30-07-2008

Re: English please

Fix

@riky wrote:

Connection online and stable
Sync speeds below estimates but above MGALS
No issue with profile
Will discuss as only option will be SFI if EU wants to improve


Sync speeds:  Speeds at which router connects with exchange

MGALS:  Minimum Guaranteed Access Line Speed

SFI:  Special Faults Investigation

EU:  End user ie you.

EDIT - @jab1  types faster!

To err is human, but to really foul things up requires a forum upgrade.
Highlighted
Baldrick1
Hero
Posts: 3,595
Thanks: 1,549
Fixes: 99
Registered: ‎30-06-2016

Re: English please

@riky 

My guess is that this is an internal Plusnet message recording testing done so far.

Your speed is below the estimated minimum but above the minimum guaranteed access speed. That's the speed below which you can leave without penalties.

The only thing that can be done is to sent out a BT special fault investigator if you want an improvement.

Hopefully a Plusnet staffer will pick this up for you. You will need to make sure that you do or have done internal checks before proceeding down that path to make sire that you don't get caught with a £65 charge.

Edit.

And both @198kHz  and @jab1  are faster than me!

riky
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-10-2019

Re: English please

Thanks to all for the answers
The first bit I did guess
It was the SFI and EU that had me stumped

The engineers have already been out 3 or 4 times and found no problems.

My guess is they just cant supply the speeds they promised 2 years ago.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: English please

Thanks for your post @riky

I can see you've already been provided with explanations of the acronyms above.

With regards to your speed issues, it appears that your speeds may be currently restricted by DLM. I can see my colleague sent a request off for this to be removed and this can take 24 to 48 working hours to go through.

If you haven't seen an increase by Monday let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
riky
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-10-2019

Re: English please

@MatthewWheeler 

Just checked from within the router admin this morning and I copied the speed below.


DSL Line Status
Connection Information
Line state:
Connected
Connection time: 0 days, 12:55:24
Downstream: 23.72 Mbps
Upstream: 5.778 Mbps

A vast improvement. 😁

Lets hope it stays there this time 😳

Riky

Plusnet Help Team
Plusnet Help Team
Posts: 509
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: English please

Let us know if anything changes @riky, Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team