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Engineer visit

kij2016
Newbie
Posts: 1
Registered: 25-04-2016

Engineer visit

Recently singed up to fibre broadband (broadband and phone package) and received a text with an engineer visit to install the "broadband service". I've already received the router pack, so do I need to be home for the engineer? I'm reluctant to take time off work unnecessarily! 

2 REPLIES
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Engineer visit

Hello,

Can you confirm that you've been sent a Hub One router? Fibre is now a self install and don't require an engineer to visit house, they only visit the cabinet.

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Engineer visit

As @etdsaunders advised all of our fibre orders should be self install now.

If you can PM me your username I can confirm that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team