Engineer visit - potential £60 charge.
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- Engineer visit - potential £60 charge.
Engineer visit - potential £60 charge.
25-04-2015 5:34 PM
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Re: Engineer visit - potential £60 charge.
25-04-2015 6:14 PM
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Re: Engineer visit - potential £60 charge.
25-04-2015 6:38 PM
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Even so Plusnet have to warn you about the potential charge, What some customers say they've done might not correspond to reality.
Re: Engineer visit - potential £60 charge.
25-04-2015 10:24 PM
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Mark
Re: Engineer visit - potential £60 charge.
27-04-2015 3:34 PM
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Quote from: spraxyt What some customers say they've done might not correspond to reality.
In my experience dealing with such things there is no "might" about it
Re: Engineer visit - potential £60 charge.
27-04-2015 3:35 PM
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I see that you've got an engineer booked in for tomorrow. Are you ok to let us know how you get on?
Re: Engineer visit - potential £60 charge.
27-04-2015 5:26 PM
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(I sincerely hope the probability of the latter is zero.).
Re: Engineer visit - potential £60 charge.
27-04-2015 7:34 PM
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In honesty, the latter is treated subjectively. It's not a case of "computer says charge so we charge".
Matty
Re: Engineer visit - potential £60 charge.
27-04-2015 9:22 PM
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Re: Engineer visit - potential £60 charge.
28-04-2015 5:46 PM
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Quote from: MattyC I see that you've got an engineer booked in for tomorrow. Are you ok to let us know how you get on?
The BT Openreach engineer turned up on time today. A very competent and pleasant BT employee who spent time testing and sorting problems. He changed the phone point from a Mk2 to a Mk3, replaced the ECI modem with another ECI modem and rewired the modem to the MK3 point. Various tests proved that the physical wiring to the BT cabinet is sound and that given the proximity of my house to the cabinet I should easily get 80Mbps – and potentially much closer to the 130Mbps being 'pushed-out'.
After the initial wiring changes and testing, the attempt to reset the profile to 80/20 failed. This turned out to be a fault on the fibre port I was connected to, limiting sync speed to around 70Mbps. Following some interaction between the BT engineer and 'Leeds' I was told I have been put on a new port and my profile changed to 80/20. (BTW the faulty fibre port was only pushing out 105Mbps on the engineers test rig.).
A quick speed test indicates however that the speeds are exactly the same as before – 65Mbps etc. The estimated 'current line speed' on the PN web page is also still showing 69.4 Mb, but perhaps this is not a live reading. I was assured that a) 80/20 is definitely being 'provided' to the ECI modem b) the wiring and proximity of my house to the cabinet means I should easily get 80/20 but c) it will take a while for the speed to increase – something to do with DSLAM and RAS.
Would PN confirm (c) please.
(No mention of a charge, so I assume there will be none.).
Re: Engineer visit - potential £60 charge.
28-04-2015 5:52 PM
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Looking at this we just need to match our profile to the new connection speed on your line and you should be able see the better speeds coming through. Give me 2 minutes, then log in to your router and do a single disconnect/reconnect.
Re: Engineer visit - potential £60 charge.
28-04-2015 10:16 PM
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I seem to be back to where I was before 01 April: 72Mbps ish download, 18 upload and ~20msec ping.
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- Engineer visit - potential £60 charge.