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Engineer not turning up!!!

Kevster1988
Newbie
Posts: 3
Registered: 05-10-2015

Engineer not turning up!!!

Been a member with plusnet for a few years now. I moved house so i tool out another contract. Engineer never turned up! Anyone else have the same problem?
4 REPLIES
Community Veteran
Posts: 5,109
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Engineer not turning up!!!

If you know, did the previous residents (if there were any) have a FTTC service? If they did, there's not a lot for an engineer to do, besides supply the Openreach modem and plug it in.
Kevster1988
Newbie
Posts: 3
Registered: 05-10-2015

Re: Engineer not turning up!!!

Im not sure if they had fttc.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Engineer not turning up!!!

Do you have a working phone line? The fact that no one turned up and you had no phone call leads me to think there is an issue with the order.
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Engineer not turning up!!!

Engineers don't always call i have never once had one phone to say they are turning up either for a fault or back when i had fibre installed luckily they all did show,
But because one didn't turn up either as Andy says it could well be a issue ie that the order didn't go through for some reason, sadly the plusnet system doesn't notify the customer of this they don't find out until they contact plusnet of a no show,  hopefully someone on the CRT can see what the problem was and sort it for you.