Engineer no show

[#1]

Quote from: jelv

http://www.moneysavingexpert.com/shopping/delivery-rights

Wow, that link was very very helpful.  If I don't get a satisfactory response from plusnet (and it's not looking promising), I'll know how to proceed from there.  Thank you!

[#2]

note that you may only entitled to compensation for any future rescheduled time off work, and not for the initial missed appointment.

[#3]

I have to admit that would wind me up someone saying one thing when you are confident they are wrong. But what do they care you need to prove it first...
So I'd like them to try and use that excuse with me, I'd have serious pleasure in providing them with the CCTV footage.