cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer just been and repaired line but still something is up.

Highlighted
drgr33n
Newbie
Posts: 1
Registered: 2 weeks ago

Engineer just been and repaired line but still something is up.

Hey All,

 

I've recently been experiencing broadband issues and banding on my line. I've had an engineer visit and repair the fault and my line is now showing a much higher sync rate but my download speeds are still very slow? I'm plugged into the router via a pair of bonded cat6 cables. Here is my data.

 

Actual download speed: 2.7MB/s

Speed test results:

Retrieving speedtest.net configuration...
Testing from Plusnet (80.229.xxx.xxx)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Structured Communications (London) [2.56 km]: 16.373 ms
Testing download speed................................................................................
Download: 21.82 Mbit/s
Testing upload speed......................................................................................................
Upload: 13.00 Mbit/s

 

Sync status (see attachments)

 

VDSL status:


  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 43546000 bps   US Actual Rate       : 14124000 bps
   DS Attainable Rate      : 43064232 bps   US Attainable Rate   : 14177280 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :       20 dB    Cur SNR Margin       :        4  dB
   DS actual PSD           :     6. 7 dB    US actual PSD        :     6. 9  dB
   NE CRC Count            :       11       FE CRC Count         :    12590
   NE ES Count             :       10       FE  ES Count         :     2685
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        2
   ITU Version[0]          : 00000000       ITU Version[1]       : 00000000
   VDSL Firmware Version   : 07-07-09-05-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       26 dB    Far SNR Margin       :        6  dB
   CO ITU Version[0]       : b5004946       CO ITU Version[1]    : 544eb206
   DSLAM CHIPSET VENDOR    : < IFTN >

 

VDSL status more:

  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
                      Near End                 Far End  Note
 Trellis      :      1                1
 Bitswap      :      0                1
 ReTxEnable       :      0                0
 VirtualNoise     :      0                0
 20BitSupport     :      0                0
 LatencyPath      :      0                0
 LOS          :      2                0
 LOF          :      0                0
 LPR          :      0                0
 LOM          :      0                0
 SosSuccess       :      0                0
 NCD          :      0                0
 LCD          :      0                0
 FECS          :    155             1133480 (seconds)
 ES           :     10             2685 (seconds)
 SES          :      0              106 (seconds)
 LOSS          :      0             1329 (seconds)
 UAS          :     43             95119 (seconds)
 HECError      :      0                0
 CRC          :     12             12590
 INP          :      0                0 (symbols)
 INTLVDelay       :      0                0 (1/100 ms)
 NFEC          :    255              255
 RFEC          :     16               16
 LSYMB          :   3788             11671
 INTLVBLOCK       :    255              255
 AELEM          :      0             ----

 

 

Router: Draytek Vigor 2682

SNR Margin delta: -10

Hardware Accel: True

Throughput:

1 192.168.1.43 496 23074 527 Block NoneClass 1Class 2Class 3Default

2 192.168.1.16 --- --- 1 Block NoneClass 1Class 2Class 3Default

3 192.168.1.100 --- --- 1 Block NoneClass 1Class 2Class 3Default

 

Any ideas? If I was a betting man I'd say I'm still banded at the exchange even though there was a DLM reset?

Moderator's note by Mike (Mav): Post released from Spam Filter.

Moderator's note by Mike (Mav): Personal information (IP) removed from a public forum (to an area that staff can see).

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,247
Thanks: 2,067
Fixes: 361
Registered: 21-04-2017

Re: Engineer just been and repaired line but still something is up.

Hi there.

Apologies for the delayed response.

It looks like the profile rate on our side was still reflecting the slow sync rate and was capping your throughput. I can see shortly after you made this post you contacted us over web chat and we made the necessary adjustments.

Everything working now as you'd expect?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team