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Engineer has been still no connection
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- Re: Engineer has been still no connection
Engineer has been still no connection
22-12-2015 10:26 AM
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The engineer has installed my fibre and has tested it and said all is good this end but I can't connect to the Internet.
He has said the problem is your end.
Please advise
He has said the problem is your end.
Please advise
Message 1 of 7
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Re: Engineer has been still no connection
22-12-2015 10:37 AM
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Here are my router stats
Help | A-Z
home settings advanced_settings troubleshooting
Help and Advice
Helpdesk
Event Log
Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ53627516
3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:03:02
6. Data rate: 9995 / 39993
7. Maximum data rate: 28523 / 78211
8. Noise margin: 18.8 / 16.9
9. Line attenuation: 15.4 / 15.6
10. Signal attenuation: 15.2 / 15.6
11. Data sent/received: 0.1 MB / 0.0 MB
12. Broadband username: setup@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-86CR
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-86CR
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 8c:10:d4:10:1b:36
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Help | A-Z
home settings advanced_settings troubleshooting
Help and Advice
Helpdesk
Event Log
Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ53627516
3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:03:02
6. Data rate: 9995 / 39993
7. Maximum data rate: 28523 / 78211
8. Noise margin: 18.8 / 16.9
9. Line attenuation: 15.4 / 15.6
10. Signal attenuation: 15.2 / 15.6
11. Data sent/received: 0.1 MB / 0.0 MB
12. Broadband username: setup@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-86CR
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-86CR
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 8c:10:d4:10:1b:36
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Message 2 of 7
(789 Views)
Re: Engineer has been still no connection
22-12-2015 10:40 AM
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Try adding your username in the format username@plusdsl.net and your account password
Message 3 of 7
(790 Views)
Re: Engineer has been still no connection
22-12-2015 3:06 PM
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Done that, still no joy. Waiting since 11am for plusnet to phone back and no joy there either. Wish i hadn't bothered upgrading
Message 4 of 7
(790 Views)
Re: Engineer has been still no connection
22-12-2015 3:09 PM
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That looks a bit odd! Looks like a 40/10 provision, didn't think PlusNet provided that option
Quote 6. Data rate: 9995 / 39993
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 5 of 7
(790 Views)
Re: Engineer has been still no connection
22-12-2015 3:19 PM
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Quote from: MisterW That looks a bit odd! Looks like a 40/10 provision, didn't think PlusNet provided that option
Shhhh
dick:green Quote fixed.
Message 6 of 7
(790 Views)
Re: Engineer has been still no connection
22-12-2015 3:24 PM
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Do you think the engineer has plugged me in someone else's port?
Message 7 of 7
(790 Views)
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