Showing results for 
Search instead for 
Did you mean: 

Engineer didn't turn up

Posts: 1
Registered: 06-07-2017

Engineer didn't turn up

We were told that an engineer would come yesterday PM to install a phone service for our fibre broadband order. We were home all afternoon and evening but no one showed up and we have had no contact from plusnet to explain why. Can we have a new appointment within the next week or be given a full refund?

Posts: 26,956
Thanks: 1,755
Fixes: 135
Registered: 14-04-2007

Re: Engineer didn't turn up

Moderator's note by Dick (Strat) Post released from Spam Filter.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 442
Registered: 21-04-2017

Re: Engineer didn't turn up

Sorry to hear the engineer didn't arrive.


It doesn't look like an engineer visit is required. As per the update last week via this ticket sent by email and text message, your order is in progress still and the engineer should be able to complete the work without access.



If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team