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Engineer didn't turn up

GA
Newbie
Posts: 1
Registered: ‎06-07-2017

Engineer didn't turn up

‎06-07-2017 2:33 PM

We were told that an engineer would come yesterday PM to install a phone service for our fibre broadband order. We were home all afternoon and evening but no one showed up and we have had no contact from plusnet to explain why. Can we have a new appointment within the next week or be given a full refund?

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Strat
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Re: Engineer didn't turn up

‎06-07-2017 3:32 PM

Moderator's note by Dick (Strat) Post released from Spam Filter.

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Gandalf
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Re: Engineer didn't turn up

‎06-07-2017 4:36 PM

Sorry to hear the engineer didn't arrive.

 

It doesn't look like an engineer visit is required. As per the update last week via this ticket sent by email and text message, your order is in progress still and the engineer should be able to complete the work without access.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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