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Engineer been and gone.. Activate me please?

theoneandonly
Newbie
Posts: 2
Registered: 26-04-2016

Engineer been and gone.. Activate me please?

Hi there. This morning a BT engineer came by and did everything they need to do successfully. I've since seen the router connect to broadband and it has a blue light. I've made sure it is connected via the router admin too, and though I seem to be able connect I can only access Plus.net domain pages. 

The BT engineer told me I'll still be waiting for you guys to activate me, and it can happen anything from 15 mins after he's done his job here. He also said it is meant to be the same day that you connect me.

 

I can see other forum posts from people in the same situation where they need connecting... can you connect me?

 

Tags (3)
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 535
Fixes: 205
Registered: 01-01-2012

Re: Engineer been and gone.. Activate me please?

If you can PM me your username I'll get it looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Engineer been and gone.. Activate me please?

Don't worry about sending Matthew a PM. I've found your account, the order has now completed and I'm activating it now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
theoneandonly
Newbie
Posts: 2
Registered: 26-04-2016

Re: Engineer been and gone.. Activate me please?

Thanks!