Hi, just wondering if there is anyone here that can check that an engineer appointment has actually been booked. When I signed up there was a problem with the line not yet being disconnected that caused some delays. After speaking to a nice chap on the phone (after a 50min wait) he did some checking and said he would arrange the appointment. I've since received a text stating that I should be connected by midnight of the 13th. My account details say an engineer should be installing the fiber on 12th. As yet I haven't had confirmation of the actual appointment date or time and would rather not have to waste a days holiday if it's never going to happen.
PN need to act faster on poor lack of communcation as I can see more and more customers are leaving PN due to very poor lack of support from PN lately. Not good enough.
