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Engineer appointment

Paulstation
Newbie
Posts: 3
Registered: 10-08-2015

Engineer appointment

Hi,  just wondering if there is anyone here that can check that an engineer appointment has actually been booked.
When I signed up there was a problem with the line not yet being disconnected that caused some delays.
After speaking to a nice chap on the phone (after a 50min wait) he did some checking and said he would arrange the appointment.
I've since received a text stating that I should be connected by midnight of the 13th. My account details say an engineer should be installing the fiber on 12th. As yet I haven't had confirmation of the actual appointment date or time and would rather not have to waste a days holiday if it's never going to happen.
4 REPLIES
Paulstation
Newbie
Posts: 3
Registered: 10-08-2015

Re: Engineer appointment

Bump...  Anyone?Huh
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Engineer appointment

Hi,
The appointment is booked for tomorrow AM. I'll update the ticket shortly, really sorry for the poor communication you've had here.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Re: Engineer appointment

PN need to act faster on poor lack of communcation as I can see more and more customers are leaving PN due to very poor lack of support from PN lately. Not good enough.
Paulstation
Newbie
Posts: 3
Registered: 10-08-2015

Re: Engineer appointment

Thanks Chris.
Much appreciated, I'll get the day booked off now it's confirmed.