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End of contract reminder

flearider
Hooked
Posts: 6
Fixes: 1
Registered: ‎03-07-2018

End of contract reminder

well it din't happen now I have a £42 bill ..

I've signed up for another 18 months .. because I have had no problems ...

but still £42 Huh I managed to grab a £27.99 deal ...

but still £42 ?Huh

so no  

End of contract reminder and account review for complete peace of mind !!!!!

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 587
Thanks: 81
Fixes: 29
Registered: ‎23-01-2018

Re: End of contract reminder

Hi @flearider

 

Thank you for getting in touch.  I think there may be a bit of confusion regarding the change for yourself. 

 

Please follow this link here which is a service notice stating when your billing change would occur. 

 

If you have any further queries, please feel free to get back in touch as we are more than happy to help. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
flearider
Hooked
Posts: 6
Fixes: 1
Registered: ‎03-07-2018

Re: End of contract reminder

yeah that's my new contract Huh

I'm talking about my old one .. should have had notice that it was coming to the end but dint .. hence the £42 bill ..

my old contract was £27.50 .. so no notice it was coming to the end and then get stuck with a £42 bill

but you see I like plusnet  had no problems so signed up for another 18 months ..

that's my new one ..

Plusnet Help Team
Plusnet Help Team
Posts: 377
Thanks: 35
Fixes: 13
Registered: ‎06-08-2018

Re: End of contract reminder

Hi @ flearider,

 

Thanks for coming back to us, I appreciate your query.

 

Apologies if you weren't notified about your recent contract expiry. This is something that we started doing with all new contracts late last year, so you will receive a notification of your contract expiry towards the next renewal time. Your marketing preferences will usually dictate how we go about this.

 

If you have any further questions, please let us know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team