End of contract reminder
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End of contract reminder
03-08-2019 8:50 PM
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well it din't happen now I have a £42 bill ..
I've signed up for another 18 months .. because I have had no problems ...
but still £42 I managed to grab a £27.99 deal ...
but still £42 ?
so no
End of contract reminder and account review for complete peace of mind !!!!!
Re: End of contract reminder
05-08-2019 8:22 AM
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Hi @flearider
Thank you for getting in touch. I think there may be a bit of confusion regarding the change for yourself.
Please follow this link here which is a service notice stating when your billing change would occur.
If you have any further queries, please feel free to get back in touch as we are more than happy to help.
Kind Regards
Re: End of contract reminder
05-08-2019 12:30 PM
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yeah that's my new contract
I'm talking about my old one .. should have had notice that it was coming to the end but dint .. hence the £42 bill ..
my old contract was £27.50 .. so no notice it was coming to the end and then get stuck with a £42 bill
but you see I like plusnet had no problems so signed up for another 18 months ..
that's my new one ..
Re: End of contract reminder
05-08-2019 3:34 PM
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Hi @ flearider,
Thanks for coming back to us, I appreciate your query.
Apologies if you weren't notified about your recent contract expiry. This is something that we started doing with all new contracts late last year, so you will receive a notification of your contract expiry towards the next renewal time. Your marketing preferences will usually dictate how we go about this.
If you have any further questions, please let us know.
Thanks - LF
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