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Echolife HG612 should this modem have been replaced?

AlanAtHome
Grafter
Posts: 29
Registered: 27-11-2007

Echolife HG612 should this modem have been replaced?

As subject, I was reading in these forums about version 1 models being swapped out (old posts). I think mine may still be version 1? photo attached.
Alan
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Echolife HG612 should this modem have been replaced?

A number of FTTC modems were replaced several years ago, and recently there were a number that had the power adapters replaced. Looking at your account we sent out a replacement PSU unit in October, did you receive this and install it?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
AlanAtHome
Grafter
Posts: 29
Registered: 27-11-2007

Re: Echolife HG612 should this modem have been replaced?

Yes, I received and installed the replacement PSU. I was wondering about the earlier problems with failure of  the modem itself, which appears to be an earlier recall on the version 1 modems.
Alan