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East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

FIXED
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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

 

 

Last 2 nights have had very little speed etc , latest speed tests show around the 1 Mbps !! should be 40 Mbps +

anyone else having issues ... im 6 miles inland from Bridlington if it helps ?

On fibre unlimited or should be !

 

Cheers for any advise ... done all the usual resets and virus scans etc and still no good

12 REPLIES 12
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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Have just run the BT wholesale test and the results are shocking ! download of 1.36 Mbps 

 

Screenshot (16).png

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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

working again now ?? ... done nothing my end, so must be BT etc ?

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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

forget what ive said , not working again , back down to 1 mbps  !! .... whats going on with plusnet and Bt ?

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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

just done another test and got 0.29 !! ... spent ages on the phone yesterday to sort this ... speed was better last night but now this morning its even worse !

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Plusnet Help Team
Plusnet Help Team
Posts: 1,243
Thanks: 139
Fixes: 57
Registered: ‎26-03-2018

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Hi @stumpym4,

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Thanks , the issue was raised a few days a go with a long phone call trying various things and its still no good !

latest speed test download speed 0.72Mbps !!! ... yep thats 0.72 Mbps ... 

paying for unlimited fibre extra and getting dial up speeds !!

 

cheers

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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Getting a joke now Plusnet ! ... email to say lines stable now and all sorted ! .. yeah right , not even 2mbps again .. !!!

Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Fix

yay !! .... engineer appointment booked for next week and all of a sudden it starts working again .. only 40+ Mbps , but alot better than the 1 mbps i was getting !!

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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

can i change the FIXED to not working again !! ... getting sick of this S**t now ... 0.97 again !

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Plusnet Help Team
Plusnet Help Team
Posts: 112
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Hi there @stumpym4, I can see an engineer appointment is currently booked so this issue can be investigated further. Please do let us know if the issue is still not resolved following this.

 Jess Moore
 Plusnet Help Team
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Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Engineer been today , no issues as such with line ,but issues with the throughput speed of the router on the 2.4 Ghz side of things, 5ghz, plenty of speed,..............  2.4Ghz , very little and erratic !

Engineer was getting between 70-80 Mbps on 5Ghz, ... most ive ever had is about 50Mbps on 2.4Ghz, so hoping i get more of what I've been paying for now:)

Spoke to plusnet to arrange a new router to be sent out , which I've just received email confirmation of ....

Router's over 4 years old now, ... recently moved up the country and bought old router with me etc , I should of asked for new router when we moved !

Just need to wait now for new router to appear and hopefully get some speed back  ?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,929
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Registered: ‎26-03-2018

Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited

Thanks for confirming that @stumpym4,

 

I'm sorry for the inconvenience that this has caused you. Hopefully the new router should resolve the problem but please let us know if it doesn't.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team