East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
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- Re: East yorkshire ... total lack of speed last 2 ...
23-09-2020 7:05 AM - edited 23-09-2020 7:09 AM
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Last 2 nights have had very little speed etc , latest speed tests show around the 1 Mbps !! should be 40 Mbps +
anyone else having issues ... im 6 miles inland from Bridlington if it helps ?
On fibre unlimited or should be !
Cheers for any advise ... done all the usual resets and virus scans etc and still no good
Fixed! Go to the fix.
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
23-09-2020 8:01 AM - edited 23-09-2020 8:02 AM
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Have just run the BT wholesale test and the results are shocking ! download of 1.36 Mbps
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
23-09-2020 9:26 AM
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working again now ?? ... done nothing my end, so must be BT etc ?
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
23-09-2020 9:50 AM
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forget what ive said , not working again , back down to 1 mbps !! .... whats going on with plusnet and Bt ?
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
24-09-2020 10:25 AM - edited 24-09-2020 10:26 AM
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just done another test and got 0.29 !! ... spent ages on the phone yesterday to sort this ... speed was better last night but now this morning its even worse !
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
25-09-2020 4:17 PM
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Hi @stumpym4,
Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
25-09-2020 5:29 PM
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Thanks , the issue was raised a few days a go with a long phone call trying various things and its still no good !
latest speed test download speed 0.72Mbps !!! ... yep thats 0.72 Mbps ...
paying for unlimited fibre extra and getting dial up speeds !!
cheers
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
26-09-2020 10:23 AM
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Getting a joke now Plusnet ! ... email to say lines stable now and all sorted ! .. yeah right , not even 2mbps again .. !!!
27-09-2020 8:49 AM
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yay !! .... engineer appointment booked for next week and all of a sudden it starts working again .. only 40+ Mbps , but alot better than the 1 mbps i was getting !!
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
27-09-2020 3:45 PM
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can i change the FIXED to not working again !! ... getting sick of this S**t now ... 0.97 again !
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
29-09-2020 3:13 PM
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Hi there @stumpym4, I can see an engineer appointment is currently booked so this issue can be investigated further. Please do let us know if the issue is still not resolved following this.
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
30-09-2020 2:27 PM
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Engineer been today , no issues as such with line ,but issues with the throughput speed of the router on the 2.4 Ghz side of things, 5ghz, plenty of speed,.............. 2.4Ghz , very little and erratic !
Engineer was getting between 70-80 Mbps on 5Ghz, ... most ive ever had is about 50Mbps on 2.4Ghz, so hoping i get more of what I've been paying for now:)
Spoke to plusnet to arrange a new router to be sent out , which I've just received email confirmation of ....
Router's over 4 years old now, ... recently moved up the country and bought old router with me etc , I should of asked for new router when we moved !
Just need to wait now for new router to appear and hopefully get some speed back ?
Re: East yorkshire ... total lack of speed last 2 nights ?? .. fibre unlimited
02-10-2020 12:21 PM
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Thanks for confirming that @stumpym4,
I'm sorry for the inconvenience that this has caused you. Hopefully the new router should resolve the problem but please let us know if it doesn't.
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