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Early "your product change has completed" email... ignore it?

TimStephenson
Grafter
Posts: 120
Registered: 09-12-2013

Early "your product change has completed" email... ignore it?

Hi, we've received an "your product change has been completed" email overnight... proclaiming we're now on FIbre Unlimited, but the engineer visit to install isn't booked until this afternoon & we're still very much on ADSL.
Couple of questions spring to mind -
1. Is an engineer still going to turn up this afternoon to upgrade our line?
2. Do we need to have anything done at the PN end to ensure this all goes smoothly?
or 3... is this just an automated email that shouldn't go out before the connection/order has actually completed - and we should ignore it?
Thanks
Tim
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Early "your product change has completed" email... ignore it?

If you are really lucky it means that the Plusnet systems have changed your current line speed to the fibre one - then again it could be the usual screw up in the automatic systems  Crazy
TimStephenson
Grafter
Posts: 120
Registered: 09-12-2013

Re: Early "your product change has completed" email... ignore it?

Thanks Smiley
Guess we wait & see if an engineer turns up this afternoon & see what happens..
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Early "your product change has completed" email... ignore it?

Hope you have better luck than I did with that.  Smiley
TimStephenson
Grafter
Posts: 120
Registered: 09-12-2013

Re: Early "your product change has completed" email... ignore it?

There is that to it.. !
Anyone from PN around? Could someone confirm if there's still an appointment booked for today as a starting point?
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Early "your product change has completed" email... ignore it?

Hi there.
As Oldjim has stated its mainly to ensure the speeds are correct after the engineer visits to spare us any blushes.
From what I can see the engineer's visited and everything is working.
If your having any issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TimStephenson
Grafter
Posts: 120
Registered: 09-12-2013

Re: Early "your product change has completed" email... ignore it?

All sorted now, thanks.
Line was switched over in about 10 minutes, and the engineer was here for about 30 seconds.. Turns out that Openreach had already fitted the right type of socket faceplate on a previous visit to fix a fault.
We have a HomeHub5 router at the moment which just happily connected once the line had been switched over at the cab.
So far so good!