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Early "your product change has completed" email... ignore it?
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Early "your product change has completed" email... ignore it?
22-12-2014 7:57 AM
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Hi, we've received an "your product change has been completed" email overnight... proclaiming we're now on FIbre Unlimited, but the engineer visit to install isn't booked until this afternoon & we're still very much on ADSL.
Couple of questions spring to mind -
1. Is an engineer still going to turn up this afternoon to upgrade our line?
2. Do we need to have anything done at the PN end to ensure this all goes smoothly?
or 3... is this just an automated email that shouldn't go out before the connection/order has actually completed - and we should ignore it?
Thanks
Tim
Couple of questions spring to mind -
1. Is an engineer still going to turn up this afternoon to upgrade our line?
2. Do we need to have anything done at the PN end to ensure this all goes smoothly?
or 3... is this just an automated email that shouldn't go out before the connection/order has actually completed - and we should ignore it?
Thanks
Tim
Message 1 of 7
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 11:01 AM
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If you are really lucky it means that the Plusnet systems have changed your current line speed to the fibre one - then again it could be the usual screw up in the automatic systems
Message 2 of 7
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 11:03 AM
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Thanks
Guess we wait & see if an engineer turns up this afternoon & see what happens..
Guess we wait & see if an engineer turns up this afternoon & see what happens..
Message 3 of 7
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 11:17 AM
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Hope you have better luck than I did with that.
Message 4 of 7
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 11:26 AM
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There is that to it.. !
Anyone from PN around? Could someone confirm if there's still an appointment booked for today as a starting point?
Anyone from PN around? Could someone confirm if there's still an appointment booked for today as a starting point?
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 3:06 PM
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Hi there.
As Oldjim has stated its mainly to ensure the speeds are correct after the engineer visits to spare us any blushes.
From what I can see the engineer's visited and everything is working.
If your having any issues please let us know.
As Oldjim has stated its mainly to ensure the speeds are correct after the engineer visits to spare us any blushes.
From what I can see the engineer's visited and everything is working.
If your having any issues please let us know.
Message 6 of 7
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Re: Early "your product change has completed" email... ignore it?
22-12-2014 4:06 PM
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All sorted now, thanks.
Line was switched over in about 10 minutes, and the engineer was here for about 30 seconds.. Turns out that Openreach had already fitted the right type of socket faceplate on a previous visit to fix a fault.
We have a HomeHub5 router at the moment which just happily connected once the line had been switched over at the cab.
So far so good!
Line was switched over in about 10 minutes, and the engineer was here for about 30 seconds.. Turns out that Openreach had already fitted the right type of socket faceplate on a previous visit to fix a fault.
We have a HomeHub5 router at the moment which just happily connected once the line had been switched over at the cab.
So far so good!
Message 7 of 7
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