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Early activation

Darzomc
Hooked
Posts: 5
Registered: 22-04-2016

Early activation

Hi would it be possible to get activated asap or do I have to wait until the date I was given?Huh
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Early activation

Hi, we can activate accounts early if the router is showing as in sync (receiving the broadband signal from the exchange)

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Darzomc
Hooked
Posts: 5
Registered: 22-04-2016

Re: Early activation

Hown do I know that it is receiving the connection?

The light at the front of the router is orange and under it there is a "b" lit up red....
Community Gaffer
Community Gaffer
Posts: 12,997
Thanks: 777
Fixes: 70
Registered: 04-04-2007

Re: Early activation

If you log into the router interface here, then navigate to troubleshooting > helpdesk, then it will give you a fairly good idea. If the line is in sync then you will see a connection rate there (under 'bandwidth' I think).

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Darzomc
Hooked
Posts: 5
Registered: 22-04-2016

Re: Early activation

Hi

The router is showing that it is in sync. Could you please activate it please asap?
Darzomc
Hooked
Posts: 5
Registered: 22-04-2016

Re: Early activation

Could you let me know if it could be activated today

Thanks
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Early activation

Try live chat, might get a faster reply.
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MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Early activation

I've just activated you. Are you ok to let me know if you can get online?

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Darzomc
Hooked
Posts: 5
Registered: 22-04-2016

Re: Early activation

hi

 

i am currently at work 

i will let you know within an hours time

 

thanks

 

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Early activation

Thanks @Darzomc

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet