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Early activation

Darzomc
Hooked
Posts: 5
Registered: ‎22-04-2016

Early activation

Hi would it be possible to get activated asap or do I have to wait until the date I was given?Huh
9 REPLIES 9
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Early activation

Hi, we can activate accounts early if the router is showing as in sync (receiving the broadband signal from the exchange)

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 Adam Walker
 Plusnet Help Team
Darzomc
Hooked
Posts: 5
Registered: ‎22-04-2016

Re: Early activation

Hown do I know that it is receiving the connection?

The light at the front of the router is orange and under it there is a "b" lit up red....
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Early activation

If you log into the router interface here, then navigate to troubleshooting > helpdesk, then it will give you a fairly good idea. If the line is in sync then you will see a connection rate there (under 'bandwidth' I think).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Darzomc
Hooked
Posts: 5
Registered: ‎22-04-2016

Re: Early activation

Hi

The router is showing that it is in sync. Could you please activate it please asap?
Darzomc
Hooked
Posts: 5
Registered: ‎22-04-2016

Re: Early activation

Could you let me know if it could be activated today

Thanks
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: Early activation

Try live chat, might get a faster reply.
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MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Early activation

I've just activated you. Are you ok to let me know if you can get online?

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Darzomc
Hooked
Posts: 5
Registered: ‎22-04-2016

Re: Early activation

hi

 

i am currently at work 

i will let you know within an hours time

 

thanks

 

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Early activation

Thanks @Darzomc

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet