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Early activation - fibre broadband

FIXED
Martin69
Newbie
Posts: 1
Registered: 04-07-2017

Early activation - fibre broadband

We have our router and our landline has been switched from BT to Plusnet. There was a post on this forum about early activation of fibre broadband being possible if we are in sync - this requires the router to be switched on to check which light is showing etc.  However, the router instructions state that it's not to be setup until we get the text message confirming that the Internet connection is ready.

Basically I'm trying to find if we can be set up early - we've been given midnight tonight as the deadline. At the very least, it would be good to have some idea of when we can expect to be setup.

 

thanks - apologies if I'm asking questions that have been asked a million times.

Martin 

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5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Early activation - fibre broadband

Fix

If you can PM us your username we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
asjaro
Newbie
Posts: 2
Registered: 04-07-2017

Re: Early activation - fibre broadband

Sent you a pm Matthew.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Early activation - fibre broadband

@asjaro Just responded.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
asjaro
Newbie
Posts: 2
Registered: 04-07-2017

Re: Early activation - fibre broadband

Fixed! Many thanks Matthew. Sorry, but I can't find the 'fixed' button.
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Early activation - fibre broadband

Glad to hear it's sorted!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team