cancel
Showing results for 
Search instead for 
Did you mean: 

Early Activation possible as router is picking up background connection

ozbozz81
Newbie
Posts: 4
Thanks: 2
Registered: 23-06-2018

Early Activation possible as router is picking up background connection

Hello.

My broadband activation date isn't until Monday/Tuesday but my PlusNet hub is picking up the background connection apparently. The light is solid blue with no errors using the setup@plusdsl.net login credentials.

I spoke to CS but they said they can't activate my account on a weekend even though it appears all the work has been done on my line as the router is picking up a solid 80mbps downstream and 20mbps upstream I just can't use it as when I enter my account login details it won't connect.

It connects just fine with the setup login.

Would a PN Tech Support person be able to kindly activate my account at your end as we've been waiting 3 weeks to get this far and my kids are going a little crazy.

Many thanks,
Paul
2 REPLIES
ozbozz81
Newbie
Posts: 4
Thanks: 2
Registered: 23-06-2018

Re: Early Activation possible as router is picking up background connection

UPDATE:
Please feel free to ignore this. I made another post in the other Broadband forum and Anoush from Tech Support activated my account within a few mins so all is good.

PlusNet have fantastic tech support on here!
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Early Activation possible as router is picking up background connection

Glad to hear Anoush got that sorted for you. Thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team