Early Activation and line takeover

[#1]

Hi ,

I ordered Plusnet fiber broadband yesterday and i was notified that there is already a line on my new address which will be taken over by Plus net. I have been in contact with current occupier and they confirmed they already have connection with Plusnet and will be disconnecting services before i move in, in that scenario what will happen to my connection would it still be taken over by Plusnet? i need broadband for official work and i don't want to wait for long time and later find out that i cannot takeover that line and more delay will be caused. Can anyone check that? also is it possible to have active line a little earlier? i am moving in on 21st April so soon after that would be appreciated.

[#2]

my plusnet id is [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

[#3]

how do i get reply on this query?

[#4]

Hi there,

I'm glad to see the cease hasn't delayed your order as we got that placed on the 17th when you signed up.

Fibre orders do take around 10 working days, yours is due to complete on 2/5/17.

[#5]

Thanks Adam, so the line will stay active and it will be re activated?

[#6]

Thank you for your patience Jahangir, I can see your orders are now complete and your details have been updated. If you experience any connection issues please do not hesitate to contact us.