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ERROR: The account has no invoice in Failed Billing

Ebeneser
Newbie
Posts: 4
Registered: 30-10-2017

ERROR: The account has no invoice in Failed Billing

I’m having to write this with my mobile data allowance as I effectively cannot use the internet.

I am supposed to be on Fibre Large. My payments are all up to date. I have just checked my bank account and my last direct debit to plusnet has been paid as usual (on the 25th October).

I seem to be able to access some sites, but not others. I have also just done a speed check with the BT Wholesale site and it is showing as 10.52Mbps, when their diagnostic tool says the IP profile of my line is 65.1Mbps.

I have done the usual reboot the router as well as turn the router and modem off. This has not resolved anything. 

Please can this be looked into as it’s starting to get extremely frustrating. 

 

 

 

 

8 REPLIES
Ebeneser
Newbie
Posts: 4
Registered: 30-10-2017

Re: ERROR: The account has no invoice in Failed Billing

To add this this, I've noticed that my router internet status light has gone red and back to white again at least three times in the last hour.

Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Hi there.

I'm sorry to hear you're having connection problems.

 

 ERROR: The account has no invoice in Failed Billing

I think I've fixed this for you now. Can you let us know if you see it again?

 

To add this this, I've noticed that my router internet status light has gone red and back to white again at least three times in the last hour.

This would be a different problem. Your connection seems to be very intermittent over the past few days:

 

Can you run through the troubleshooting here making sure your router is plugged into the test socket as explained here and raise a fault to us at here if the drops continue?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ebeneser
Newbie
Posts: 4
Registered: 30-10-2017

Re: ERROR: The account has no invoice in Failed Billing

Thanks, I haven’t had the failed billing message this evening, everything appears to be working as it should.

I will try connecting to the test socket and seeing how things are.

Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

That's good to hear!

Keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
macey
Newbie
Posts: 3
Registered: 13-11-2017

Re: ERROR: The account has no invoice in Failed Billing

This is happening to me, my internet connection is very intermittent or nonexistent. I keep getting the message:

 

ERROR: The account has no invoice in Failed Billing

 

I'm up to date on my payments, I've rebooted the browser many times and rebooted the rooter, made no difference. I can't get online chat to work and the phone has a wait of 30mins. Can you help?

rongtw
Seasoned Hero
Posts: 6,780
Thanks: 1,404
Fixes: 12
Registered: 01-12-2010

Re: ERROR: The account has no invoice in Failed Billing

Oh dear Sad  is Plusnets OLD billing system breaking down ?

so many now reporting this Error

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macey
Newbie
Posts: 3
Registered: 13-11-2017

Re: ERROR: The account has no invoice in Failed Billing

Any idea how to fix it?

macey
Newbie
Posts: 3
Registered: 13-11-2017

Re: ERROR: The account has no invoice in Failed Billing

Managed to fix it thanks to this link https://community.plus.net/t5/My-Account-Billing/7-days-of-nothing-but-failed-billing-plus-net-apps-...

 

Basically turned off the router for 65 mins, all good after that, hope this is useful if anyone else is struggling with this.