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ERROR: The account has no invoice in Failed Billing

pml192
Newbie
Posts: 1
Registered: 16-10-2017

ERROR: The account has no invoice in Failed Billing

Hi, I am receiving the following error messages when accessing webpages on multiple devices. They appear to occur at random and will usually connect to the URL correctly when refreshed after a few seconds, but it is a pain and shouldn't be happening:

Error message 1: The account has no invoice in Failed Billing

Error message 2: Oops something went wrong. Your internet connection has been interrupted.

 

I see this thread described the same issue with a suggested fix:

https://community.plus.net/t5/Broadband/ERROR-The-account-has-no-invoice-in-Failed-Billing/td-p/1449...

Thanks

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,683
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Hi there, and welcome to the forums

Sorry to hear you're seeing this message. I've given your account a kick now to try and fix this.

If you're still seeing it, can you turn your router off for 65 minutes and let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team