ECI Modem 1MBs FTTC
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ECI Modem 1MBs FTTC
20-08-2015 8:59 PM
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We've been upgraded to FTTC (second time lucky). A new ECI modem has been sent out and I've installed it. Unfortunately the results appear to be even worse. Attached is the screenshot from the BT Speedtest.
Is it possible I've hooked it up wrong? We're supposed to get 11Mb not 1Mb. I tried calling the support line but the wait times are now 1 hour.
Thanks.
Re: ECI Modem 1MBs FTTC
20-08-2015 9:02 PM
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Re: ECI Modem 1MBs FTTC
21-08-2015 12:57 PM
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Quote I cannot understand why is PN call time is over 1 hour!
Because they're all on their summer holidays!!!
Re: ECI Modem 1MBs FTTC
21-08-2015 1:16 PM
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Re: ECI Modem 1MBs FTTC
21-08-2015 1:50 PM
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@Zixus
Diagnostics show there's a profile mismatch. I'm going to report a fault with our suppliers and get that fixed ASAP for you.
Keep you posted.
Re: ECI Modem 1MBs FTTC
21-08-2015 1:57 PM
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Quote from: Zixus We've been upgraded to FTTC (second time lucky). Is it possible I've hooked it up wrong? We're supposed to get 11Mb not 1Mb.
From your screenshot you'll see your line profile is at 1.26. This is limiting your D/L speed. I suspect that was the setting from when you had ADSL. It should automatically rise now you have FTTC. The upgrade order needs to clear within the BTw / PN systems, once it does, IP Profile will rise and so will your speeds. Turning everything off for 30 mins (at least 30 mins) and then restarting the Modem and then the Router may well trigger the new FTTC Profile at re-start.
Andrew
Re: ECI Modem 1MBs FTTC
21-08-2015 2:00 PM
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Quote restarting the Modem and then the Router may well trigger the new FTTC Profile at re-start.
Given what I've just identified that won't help.
Please avoid rebooting until we've fixed the issue with our suppliers.
EDIT: further tests have identified a line fault, I've reported that to Openreach for you, no engineer visit should be needed.
We expect to be able to update you before the end of the day on the 25th at the latest.
Re: ECI Modem 1MBs FTTC
21-08-2015 10:19 PM
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@atsw, thanks for the suggestion, it's a pity we can't use that technique in this instance.
Re: ECI Modem 1MBs FTTC
22-08-2015 6:48 PM
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If someone does get through we hear them plus a lot of crackling.
If we call out or do the quiet line test, everything is crystal clear.
The engineer has not found the source of the problem and will return on Monday.
Re: ECI Modem 1MBs FTTC
24-08-2015 3:51 PM
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Re: ECI Modem 1MBs FTTC
24-08-2015 7:24 PM
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Re: ECI Modem 1MBs FTTC
25-08-2015 2:26 PM
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If you can let me know when your available I'll get a appointment booked.
The timeslots are AM (8am while 1pm and PM (1PM while 6PM). We should have from tomorrow up till Saturday available.
Re: ECI Modem 1MBs FTTC
25-08-2015 4:31 PM
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Re: ECI Modem 1MBs FTTC
25-08-2015 4:32 PM
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Re: ECI Modem 1MBs FTTC
27-08-2015 11:59 AM
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The BT engineer called us this morning and informed us that Fibre will never work in our area until a new cabinet is put in the centre of our village. I believe his report will state that we've been mis-sold fibre (again). It should also be noted that I originally phoned up to get the master socket moved and was offered fibre as it was definitely available (please check the call recording, I asked three times if they were sure) and would be a cheaper way of getting the master socket moved. Unfortunately the master socket has not been moved either (as the engineer did not visit our house). I think it's taken 8 weeks to get this point.
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