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Dsl light gone out on modem and broadband light out on router

Trevler
Newbie
Posts: 1
Registered: 10-11-2015

Dsl light gone out on modem and broadband light out on router

Since around 8pm last night my internet just completely dropped. When I checked the router I noticed the dsl light out on the modem and the broadband light out on the router. I've tried resetting (hard resetting too) and I've tried connecting through the router settings. I've had no luck with everything I've tried. Can anyone give advice please as I really need the Internet for work!
2 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Dsl light gone out on modem and broadband light out on router

Is your phone still working?  If not, you need to report a line fault to your landline provider.
If your phone is still working, follow the process at http://faults.plus.net and this will open a broadband fault with PN.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Dsl light gone out on modem and broadband light out on router

Can you raise a fault at the link pwatson has given and let us know when you've done that please.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff