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Dropsy

FIXED
jim13
Rising Star
Posts: 63
Thanks: 8
Fixes: 2
Registered: ‎07-05-2015

Dropsy

Connections dropping at a record rate - over twenty since four o'clock this morning. The outages last around five minutes each time and have been playing havoc with my online book editing.

Yes, I've done all the checks (dozens of times) and renewed all my internal cables. The maddenng thing is that I have a constant blue light on my router, so no clues there.

Santa Claus will be getting my note. I'm switching to an iPhone and will use a nearby hotspot,

 

Grrr.

Jim

10 REPLIES 10
jab1
Seasoned Hero
Posts: 9,377
Thanks: 3,089
Fixes: 105
Registered: ‎24-02-2012

Re: Dropsy

@jim13 Suggestion: Post the results of (1) BTW Performance Tester - the Advanced Diagnostics report (2) Your Hubs Help Desk page - obscuring personal details - is the 'broadband username'  at line 12 yours or 'setup' and (3) The output from the 'WAN' tab of the Event Log.

This is all assuming you have a Hub1, of course.

John
jim13
Rising Star
Posts: 63
Thanks: 8
Fixes: 2
Registered: ‎07-05-2015

Re: Dropsy

Grabbed this. No idea how or where to get the other imformation.

Screenshot (404).png

jab1
Seasoned Hero
Posts: 9,377
Thanks: 3,089
Fixes: 105
Registered: ‎24-02-2012

Re: Dropsy

@jim13 That indicates you have a problem, but doesn't tell us what or where, unfortunately.

If you have a Hub1, this picture may help with the other two:-

HubOneTroubleshootingHelpDesk.png

John
jim13
Rising Star
Posts: 63
Thanks: 8
Fixes: 2
Registered: ‎07-05-2015

Re: Dropsy

Sorry, unable to find that page. Everything I click on gets me someone trying to sell me what I already have.

I appreciate you trying to help, but this has actually gone on since day one of my contract. I'm just fed up.

Best to leave it.

Jim

jab1
Seasoned Hero
Posts: 9,377
Thanks: 3,089
Fixes: 105
Registered: ‎24-02-2012

Re: Dropsy

 @jim13 To 'find that page', enter '192.168.1.254' - without the quote marks into the address bar of your browser - it will open the home page of your hub.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,631
Fixes: 1,288
Registered: ‎21-04-2017

Re: Dropsy

Hi @jim13

I'm really sorry to see you're having issues with your connection. 

While your device is connected onto the WiFi, could you go to http://192.168.1.254 and at the bottom of the page, what software version does it show your router's running on? 

Also it may be worth going through some wireless troubleshooting Here.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jim13
Rising Star
Posts: 63
Thanks: 8
Fixes: 2
Registered: ‎07-05-2015

Re: Dropsy

Hi Gandalf

 

Seems up to date.

 

Software version 4.7.5.1.83.8.289.1.3 | Last updated 23/11/21

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,631
Fixes: 1,288
Registered: ‎21-04-2017

Re: Dropsy

Thanks for getting back to me @jim13

Yeah that's the latest software version. Could you try going through the WiFi troubleshooting steps mentioned above?

Let us know how you get on Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jim13
Rising Star
Posts: 63
Thanks: 8
Fixes: 2
Registered: ‎07-05-2015

Re: Dropsy

Fix

Many thanks for taking the time to help. I fitted new ethernet cables, hub (port 4) to powerline adapter, powerline adapter to Netgear extender (port 4) then third cable to laptop. Working fine now.

Thanks again

Jim

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,631
Fixes: 1,288
Registered: ‎21-04-2017

Re: Dropsy

Cheers for getting back to me Jim,

No problem, I'm glad to see you've got to the bottom of the problem. 

P.S. I was talking with my colleague Tony about you earlier though I wasn't eating a sandwich. ‌Tongue

(This probably won't make any sense to anybody else reading without the background...)

Let us know if you have further issues or there's anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team