We've had a PlusNet fibre connection for almost two years and have had issues throughout. The connection drops fairly frequently for 30 seconds to a minute before coming back online although sometimes the drops are longer. Can you check why this might be occurring? Thanks.
Hi @matthewtowler92, I am really sorry that you are experiencing some issue with your Fibre service. The connection this side looks to be quite stable and a line test hasn't detected any issues, are you seeing these drops over both wired and wireless connections?
If so, I'd advise running through our troubleshooting here, please also ensure your router is connected to the test socket and if the issue persists, please raise a fault here to us (let us know once done so we can pick this up for you).
If solely wireless devices are affected, I'd recommend running through the steps I've provided on a ticket here as this will help with most wireless issues.
Let us know how this goes.
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