Dropping connection
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- Re: Dropping connection
Dropping connection
22-06-2019 7:25 AM
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Please can someone check my line stats.
It was all working fine, however since a phone fault on my line a few weeks ago I have noticed that my connection keeps dropping.
I have not changed anything since the issues I had in Feb this year.
Thank you
Re: Dropping connection
22-06-2019 11:10 AM
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Hi @sep9001
I can see that there has been a few drops in connection over the past couple of days. I've tested your circuit and I am unable to locate any faults which would cause this to happen.
Can you confirm if you are currently connected to your test socket as per the info held here ?
Thanks,
MoR
Re: Dropping connection
23-06-2019 6:03 AM
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Thank you for looking into my issue.
I am connected to the master socket, not the test socket within the master socket.
I do not have any extensions, and have not changed my setup for a while.
Regards
Re: Dropping connection
23-06-2019 3:46 PM
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Hi @sep9001
Could you possibly connect to the test socket as this is the best possible connection point in the premise and will give the least possibility of drops in service.
Let us know how the connection is after roughly 24 hrs set up in this way.
Thanks,
MoR
Re: Dropping connection
29-06-2019 8:40 AM
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Hi @MasterOfReality,
Sorry for the delay in replying. The connection seem to have become stable so I though I would leave it, but then it dropped again after a few days. I have switched the connection to the test socket yesterday evening and will see how it goes and update the thread if it drops in the next day or so.
Thank you again for the help and support you all give to the forums.
Re: Dropping connection
29-06-2019 2:12 PM
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Hi @sep9001,
Thank you for getting back in touch. I'm sorry to hear that your connection dropped again after remaining stable for a few days. Please let us know if you experience any further connection problems now that the router is connected to the test socket.
Regards,
Emily
Re: Dropping connection
02-07-2019 5:48 PM
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Hi EmilyD,
The router has been plugged into the test socket since Friday and when I have checked today I can see that the connection dropped, please see below stats from the router:
System Up Time 97:33:41 | ||||||||||||||||||||||||||||||||||||||||||||||
|
I have also noted that when this happens and the router is back online both downstream and upstream drop, especially upstream:
VDSL Link | Downstream | Upstream |
Link Rate | 54229 Kbps | 753 Kbps |
Line Attenuation | D0( 14.7) D1( 39.5) D2( 62.5) dB | U0( 6.7) U1(N/A) U2(N/A) U3(N/A) U4(N/A) dB |
Noise Margin | D0( 6.6) D1( 6.2) D2( 6.9) dB | U0( 19.9) U1(N/A) U2(N/A) U3(N/A) U4(N/A) dB |
Please let me know if you require any additional informaiton or if you need me to complete any more test.
I will be re-booting the router in a bit and will then plug everything the normal way (not into the test socket).
Thank you
Re: Dropping connection
02-07-2019 6:47 PM
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Re: Dropping connection
02-08-2019 6:04 PM
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Sorry me again.
I though the issues had been resolved, but just wanted to wait for a month to make sure it was all working fine.
It had been working fine for about 24/25 days, and then it happened again. I have had a number of drop out over the last few days.
Please can someone check if the issues has re-appeared? I have not changed any setting at home so not sure why it has happened again.
Thank you
Re: Dropping connection
02-08-2019 7:34 PM
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Hi @sep9001
Here's a visual of your connection over the last 30 days.
I've tested your line and there are no external faults present.
I'd suggest getting your router into the test socket and then monitoring the situation from there. If things don't improve and we can see the drops from this side, it may be worth raising a new fault.
Best wishes
Dave
Re: Dropping connection
03-08-2019 2:26 PM - edited 03-08-2019 2:28 PM
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Thank you @RandallFlagg,
I moved the connection to the test socket at around 11am today (03/08/2019) and I can see that around 12ish it disconnected and reconnected, and then again at 12:30 ish.
[Time synchronized with NTP server 0.uk.pool.ntp.org] Saturday, August 03,2019 12:28:30
[Internet connected] IP address: 91.125.174.170 Saturday, August 03,2019 12:28:17
[DSL: Up] Saturday, August 03,2019 12:27:12
[Internet disconnected] Saturday, August 03,2019 12:26:52
[DSL: Down] Saturday, August 03,2019 12:26:42
[Time synchronized with NTP server 0.uk.pool.ntp.org] Saturday, August 03,2019 12:13:55
[Internet connected] IP address: 91.125.174.170 Saturday, August 03,2019 12:13:45
[DSL: Up] Saturday, August 03,2019 12:12:39
[DSL: Down] Saturday, August 03,2019 12:12:09
[DSL: Up] Saturday, August 03,2019 12:11:29
[DSL: Down] Saturday, August 03,2019 12:10:59
[DSL: Up] Saturday, August 03,2019 12:09:59
[DSL: Down] Saturday, August 03,2019 12:09:29
[DSL: Up] Saturday, August 03,2019 12:08:48
[Internet disconnected] Saturday, August 03,2019 12:08:28
[DSL: Down] Saturday, August 03,2019 12:08:18
[Time synchronized with NTP server 0.uk.pool.ntp.org] Saturday, August 03,2019 12:06:42
[Internet connected] IP address: 91.125.174.147 Saturday, August 03,2019 12:06:31
[DSL: Up] Saturday, August 03,2019 12:05:58
[DSL: Down] Saturday, August 03,2019 12:05:28
[DSL: Up] Saturday, August 03,2019 12:05:08
[Internet disconnected] Saturday, August 03,2019 12:04:48
[DSL: Down] Saturday, August 03,2019 12:04:38
[Time synchronized with NTP server 0.uk.pool.ntp.org] Saturday, August 03,2019 11:00:09
[Internet connected] IP address: 91.125.174.170 Saturday, August 03,2019 10:59:58
[DSL: Up] Saturday, August 03,2019 10:59:26
[Internet disconnected] Saturday, August 03,2019 10:57:05
[DSL: Down] Saturday, August 03,2019 10:56:55
Not sure if the above help. I will leave it connected to the test socket and see how it goes.
Thank you
Re: Dropping connection
04-08-2019 2:24 PM
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Re: Dropping connection
05-08-2019 5:37 PM - edited 05-08-2019 5:38 PM
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Hi @LaurenB
Thank you for picking up the thread. I have raised a new ticket.
How do I go about finding out what has caused this issue and the previous one please?
I do not think I have had steady connection for one full month since I have switched across to Fibre and would like to see why this has been happening.
Thank you
Sorry just to add I have had a few disconnections since Saturday whilst plugged into the test socket, I will now move it back to the normal connection.
Re: Dropping connection
05-08-2019 9:38 PM
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Re: Dropping connection
05-08-2019 10:00 PM
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Hi @TheMightyAJ,
I am sorry I closed the other call in error. A new one has been raised and I have replied to it.
Thank you
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