Dropping connection every 5 minutes

[#1]

Thanks a lot, I’ve filled in the troubleshooter, let’s hope we can move forward this time. I’ll try my best to be available. 😊

[#2]

Hi @thetribe007

Thanks for raising that - I've tested your connection and there's a potential fault showing in or nearby to your premises. Before I raise this to our suppliers, can I just double-check that you're in the test socket of your premises as shown here? The fault that's being shown is an impairment in the line which is often caused by internal wiring or socket issues - don't want to waste your time with an engineer if we can resolve this internally.

Thanks

Dave

[#3]

Yeah, I’ve been connected to the test socket since the beginning of the problems

[#4]

No worries, @thetribe007

I'll get this raised to our suppliers for you tomorrow and let you know the outcome.

Best wishes

Dave

[#5]

Hi @thetribe007

I've updated your fault ticket here.

Let us know when you've responded and we'll get that booked in for you.

Best wishes

Dave