Dropping connection every 5 minutes
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Dropping connection every 5 minutes
โ03-01-2018 8:40 AM
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Can anybody advise what to do
I have checked all wires and looks ok. I also reset my router and done quiet line test 17070
Re: Dropping connection every 5 minutes
โ03-01-2018 8:50 AM
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Welcome to the forum @Beata
I'm guessing that you are using your wifi connection to access Facetime & Whatapp; is that correct? Is your router disconnecting from the internet when you lose the connection? For example, the lights show red or amber etc.? To put this question another way, does this look to you like a problem with your internet connection itself or a problem with your local wifi set-up?
Re: Dropping connection every 5 minutes
โ03-01-2018 8:54 AM
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The light stay blue at all times. And yes Iโm using WiFi for FaceTime
Re: Dropping connection every 5 minutes
โ03-01-2018 9:05 AM
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It may be worthwhile having a look at https://www.plus.net/help/broadband/getting-the-best-wifi-signal/ to see if it helps.
One other thought: you are a new customer so you almost certainly have the latest hub (I have an older system). The hub broadcasts wifi on two frequencies. There have been reports here in the past that (particularly Apple) kit can get confused and keep switching from one frequency to the other, dropping the connection to the phone. The solution - and I don't know if this is relevant to your problem - is to change the ID of one of the signals.
Re: Dropping connection every 5 minutes
โ03-01-2018 10:08 AM
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Thanks for all the help
Re: Dropping connection every 5 minutes
โ03-01-2018 10:29 AM
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My understanding is that the first step is just to change the name of one of the signals but you can leave both on. Apparently, some Apple phones get confused if they see two signals both called xxxx (just an example, yours will have a proper identification) on different frequencies but can cope with one called xxxx and a second called xxxxy (just put a character on the end of the current name) You would, of course, need to go into the hub settings to change the name; I think that the hub calls them SSIDs.
Re: Dropping connection every 5 minutes
โ03-01-2018 12:14 PM
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I was having the same issue with ipads/iphones and Android phones droppoing on/off wifi. (as BrightonRock said)
In the Plusnet Hub One I went to the Advanced Settings (password from back of router) and then "5Ghz Wireless" settings
changed the "Sync with 2.4 GHz:" to No (it was Yes by default)
and changed the SSID to a different name to the 2.4Ghz SSID
click Apply
I have not had any disconnects on wifi since that.
Re: Dropping connection every 5 minutes
โ04-01-2018 12:31 AM
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Problem solved ๐๐ค
Re: Dropping connection every 5 minutes
โ04-01-2018 5:33 PM
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It's great when Community help resolves problems quickly.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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