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Dropping connection (concentrator not reachable)
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Dropping connection (concentrator not reachable)
10-10-2014 11:42 AM
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Hi,
Would it be possible to get my line checked. My router keeps dropping connection and disconnecting every couple of minutes, and will only reconnect occasionally after a restart.
Most of the time I get an error "concentrator not reachable"
Thanks
Would it be possible to get my line checked. My router keeps dropping connection and disconnecting every couple of minutes, and will only reconnect occasionally after a restart.
Most of the time I get an error "concentrator not reachable"
Thanks
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Re: Dropping connection (concentrator not reachable)
10-10-2014 12:05 PM
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Hi archangel,
I've had a look at your connection and can see that you have been suffering intermittent disconnections over the past 24 hours. I would advise completing the Broadband Troubleshooter and if the fault continues a ticket will be raised for our faults team to investigate further. If you have any problems, please update us via this thread.
I've had a look at your connection and can see that you have been suffering intermittent disconnections over the past 24 hours. I would advise completing the Broadband Troubleshooter and if the fault continues a ticket will be raised for our faults team to investigate further. If you have any problems, please update us via this thread.
Message 2 of 6
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Re: Dropping connection (concentrator not reachable)
11-10-2014 1:30 PM
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Hi thanks for the response, I completed the troubleshooting guide but have since then noticed some issues with the landline and the connection continues to drop randomly.
Message 3 of 6
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Re: Dropping connection (concentrator not reachable)
11-10-2014 2:50 PM
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Message 4 of 6
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Re: Dropping connection (concentrator not reachable)
11-10-2014 3:12 PM
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There is constant feedback when dialling out on the landline (constant crackling noise) and I'm unable to call the landline as it goes straight to voicemail
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Re: Dropping connection (concentrator not reachable)
11-10-2014 4:50 PM
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Hi,
I thought there might be some problem like that. We need to fix this, the telephone fault and in turn this should fix the fibre connection. I've moved your ticket from the fibre pools to that of the telephone fault with your comments. This should speed matters up for you.
Tony
I thought there might be some problem like that. We need to fix this, the telephone fault and in turn this should fix the fibre connection. I've moved your ticket from the fibre pools to that of the telephone fault with your comments. This should speed matters up for you.
Tony
Message 6 of 6
(1,427 Views)
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- Dropping connection (concentrator not reachable)